Learn more about Renew MD Facial Aesthetics with our FAQs.
SIMPLE ANSWERS TO ANTI-AGING SKIN CARE QUESTIONS
General FAQs:
Do I need an appointment?
Yes, unless walking in to purchase products, booking an appointment is the best way to ensure all your questions, concerns and services are taken care of.
Can I do a treatment the same day as my consultation?
We will be happy to accommodate you the best we can. Some of our treatments we are able to do the same day, others it is preferred we schedule you for a different day. Please feel free to check with our booking staff for further information.
Who will my consultation be with? How much does it cost?
There is a $100 reservation fee for a consultation with Dr. Gordon. This can be applied to any purchase within 1 week of the consultation. There is a $50 reservation fee for a skincare consultation with one of our licensed aestheticians. This can also be applied to any purchase within one week of the consultation.
Do you have a cancellation policy?
If you cancel/reschedule your appointment within 24 hours of your scheduled time for any service other than dermal filler, PDO threads, Avéli, or PRF for which a deposit is required, a cancellation fee will be incurred. This cancellation fee will equal 10% of the estimated price of your reserved service. (See our full policy at the bottom of this page.)
What happens if I’m late for my appointment?
If you arrive more than 10 minutes late to your appointment, we will do our best to perform the scheduled services but reserve the right to reschedule or shorten the appointment if we feel there will not be enough time to accomplish our goals.
Do I have to do Before-and-Afters? What is the importance of it?
Yes, it makes a huge difference in seeing the process of improvement of the period of your treatments. Collagen stimulation is gradual, so by looking at yourself every day, it may be hard to see the difference. But, once comparing your before-and-afters, the differences are apparent.
(Your privacy is always protected and a consent form is obtained before taking any photos).
Laser FAQs:
Does the laser hurt?
Depending on the treatment you are receiving will depend on the intensity level. Some patients feel virtually nothing, while others describe a small discomfort. However, there is no burning or scabbing with this laser.
Is there downtime?
Nope! That is the beauty of this laser. You can apply makeup and go about your day as you normally would. We recommend not working out or sweating immediately following the treatment.
Can it be used on darker skin types?
Yes! Aerolase is one of the only lasers on the market that is able to treat all skin types.
Is it safe for children/teenagers struggling with acne or hyperpigmentation?
With parent consent, yes. Treating acne is a passion of ours. We have patients as young as 10 years old that we see for acne struggles.
Injectables FAQs:
Does it hurt?
It can feel like a small bee sting, but many of our patients have said it’s virtually painless. If you are nervous, we are happy to apply topical numbing cream to the area.
What filler do I need?
Dr. Gordon is the expert. During your consultation, she will be able to determine which filler would be best for the location you are wanting to have treated.
What is the downtime to expect?
With any type of injection, there is a risk for bruising. You can also have mild local swelling. Applying ice can help reduce inflammation. Allow at least two weeks of downtime.
How long does it last?
Filler can last anywhere from three months to a year. It truly depends on the area of treatment.
Wrinkle relaxers last anywhere from 3-6 months.
Can I buy half a syringe of filler?
Your safety is our top priority. Due to the risk of cross-contamination from separating the product into different syringes, we cannot ensure the product remains sterile. For that reason, we do not portion our filler into half syringes.
Microneedling FAQs:
What will I look like after this treatment?
You will be pinkish-red, like a mild sunburn, with some possible “pinpoint” bleeding. This will calm down within a few hours after the treatment.
Will it hurt?
We apply topical numbing cream, which is included in the price of your treatment, to the entire treatment area. It can feel like small scratches on the skin.
What is the difference between Microneedling and Microdermabrasion?
Microneedling is a stronger and longer lasting collagen stimulation treatment. It creates a tiny microchannel in the skin that then fills with collagen to reduce the appearance of fine lines, wrinkles, and scarring. Microdermabrasion is simply a top layer exfoliation that does not penetrate any deeper than the epidermis layer.
Chemical Peel FAQs:
Will I look scary, like a snake or burned?
Your first couple of peels will have an “active” feeling when applied by our licensed aesthetician. The after effects will leave you with a nice glow. Your peeling will be more like dry flakes and mild shedding.
What if I don’t peel?
That is okay! The peel still works; it just means you don’t need as much cell turnover.
How often should I get a peel?
It is truly up to your discretion, they are a perfect boost to get your skin back to healthy and glowing. We usually recommend regular maintenance every 1-3 months.
HydraFacial / Custom Facials FAQs:
What is the difference between a HydraFacial and a Custom Facial?
A HydraFacial is a specialized type of facial that not only cleanses the face, but exfoliates, extracts imperfections, and replenishes the skin with hydration boosts and hyaluronic acids. A custom facial can help address signs of premature aging, environmental damage, acne flare-ups, and a dull and patchy complexion.
What is the downtime for Facials and HyrdraFacials?
You do not need to have any downtime. We do recommend to not apply any makeup the day of your facial so your skin can breathe and absorb the products applied during your facial.
How long do Facials and HydraFacials take?
Your pampering and relaxation, as well as providing an effective treatment, are our main goals. Plan for about an hour for these treatments to relax and unwind.
APPOINTMENT POLICIES
At Renew MD, we truly appreciate your loyalty and are committed to providing superior care and services to our patients. Part of our VIP approach is making sure appointment times are available in a reasonable period. To accomplish this, we have updated our appointment/deposit policies to help eliminate last-minute cancellations. The time allocated for certain appointments is considerable and we are dedicated to providing you with the highest quality results and services. Last-minute cancellations or changes hinder our ability to accommodate other patients during that time. We appreciate your understanding and cooperation. Thank you for choosing us for your services!
Appointment Deposits
When booking an appointment for a service valued at $1,500 or more, or an appointment for dermal filler, PDO threads, Avéli, or PRF (as an existing patient), a 20% non-refundable deposit will be due. If this appointment is canceled/rescheduled within 24 hours of the procedure, an additional deposit of the remaining amount will be due to reschedule the appointment.
Canceling/Rescheduling Appointments
If you cancel/reschedule your appointment within 24 hours of your scheduled time for any service other than dermal filler, PDO threads, Avéli, or PRF for which a deposit is required, a cancellation fee will be incurred. This cancellation fee will equal 10% of the estimated price of your reserved service.
No Shows
If you are a no-show to your appointment, with no notification to us, you will be charged 20% of the estimated price of your reserved service.
Late Arrivals
Please arrive at least 5 minutes before your scheduled appointment time. If you arrive more than 10 minutes late to your appointment, we will do our best to perform the scheduled services but reserve the right to reschedule or shorten the appointment if we feel there will not be enough time to dedicate to your specific needs.
New Patient Consultations
When booking a new patient consultation, credit card information will be taken and charged a standard $100 new patient consultation reservation fee. This will be applied to any purchase within one (1) week of your consultation. If you need to cancel your appointment, you will receive a refund if we receive notice of cancellation before 48 hours of your scheduled appointment. If you cancel within 48 hours and/or are a no-show to this appointment with no notification to us, you will still be charged this $100 appointment fee.
